Consumers and business customers from 1 July 2017 financial compensation for malfunctions of telephone, television and internet. With a change in the law explains Minister Kamp of Economic Affairs this obligation on providers of fixed and mobile telephony, television and internet.
Minister Kamp: "Internet and telephony are indispensable in our society has become. Failures not only lead to personal discomfort, but also have consequences for our economy. Thus, it is reasonable to expect that both consumers and business customers get compensation for long outages. We impose a minimum compensation legally fixed. But providers can, of course, to differentiate themselves from their competitors by a higher compensation pay-out to customers."
Compensation is from July 1, 2017 obligatory for telephony, television or internetstoring longer than twelve hours. The minimum fee for each customer, both with a subscription and with a prepaid contract, is always one euro. In case of a failure between 12 and 24 hours, a customer is entitled to at least one-thirtieth part of the monthly subscription. A failure between 24 and 48 hours entitles you to a compensation of two thirtieth part of the monthly subscription and so on. For prepaid contracts, the remuneration is, per 24-hour period that the interference occurs, set at €0.50 each.
The compensation scheme will also apply to the business customers of service providers. The scheme provides space for providers to customers in place of monetary compensation other compensation, such as for example additional data or call credit. This applies to the condition that the customer explicitly agrees to this.
The full change in the law is published this week in the official Gazette.
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